1. What is your returns policy?
We promise to refund any item you are unhappy with when you return it to us in its original, undamaged packaging within 14 days of the date shown on your dispatch note.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.
2.How much does it cost to return an item?
We only provide a postage paid returns service for returns where the fault is ours. Returns due to a change of heart must be made at your own cost. Please return items to the following address:
11-13 Bishopthorpe Road, York YO23 1NA
If we cover the cost of postage for an item described as faulty which subsequently is shown to be in full working order we may set the postage cost against the amount re-credited to you in the refund.
3. How do I return an item?
If you would like to return an item to us please re-pack the product(s) in their original undamaged packaging and clearly label the package with the Pextons address on the front. It is advisable to send returns by registered post.
4. How do I return a faulty item?
If you receive a faulty item and would like a refund, please state the fault on a returns note which must be included inside the returned package, please see 'How do I return an item?'. We will then examine the returned product and will notify you of any refund you are entitled to via email within a reasonable period of time.
5. How long will my refund take to be processed?
If you would like to return an item, we will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6. Can I exchange an item?
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
7. What are my cancellation rights?
In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract ("cooling-off period").
To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:
Pextons 11-13 Bishopthorpe Road York YO23 1NA
You must then return the products as outlined in accordance with 'How do I return an item?'. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation. References in this Returns Policy to: "we" and "us" are to Pextons; "Products" are to products listed on our website www.pextons.co.uk ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.